Privacy Policy

Introduction

Victoria Heating & Cooling LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and physical address when you request a quote, schedule service, or contact us.
• Service Information: Details about your HVAC system, service history, and preferences.
• Website Usage Data: We may use analytics tools to collect information about how visitors use our website, including pages visited, time on site, and referral sources. This data is collected in aggregate and does not personally identify you.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Schedule and provide HVAC services
• Send you quotes and estimates
• Communicate about your service appointments
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business (such as scheduling or payment processors), but only to the extent necessary for them to perform their services. We may also disclose information when required by law.

Google Forms

When you submit a quote request through our Google Form, your information is collected and stored by Google. Please review Google's Privacy Policy for information about how Google handles your data. We receive the information you submit through these forms and handle it in accordance with this Privacy Policy.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can configure your browser to reject cookies, but some features of our site may not function properly without them.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: